Please join us for a Complimentary JINLAW Virtual CLE

Thursday, August 20, 2026 | 4:00pm ET

Defending Difficult Cases with Humanity: Handling Sensitive Bodily Injury Claims in a Polarized World

Defending Difficult Cases with Humanity: Handling Sensitive Bodily Injury Claims in a Polarized World explores how defense counsel and insurance professionals can navigate high-stakes injury claims with both strategic rigor and human sensitivity. This program examines the impact of emotional dynamics, social media narratives, and growing public scrutiny on claims handling and litigation, while offering practical guidance on managing conflict, maintaining professionalism, and building credibility with all stakeholders. Attendees will gain insight into balancing zealous advocacy with empathy, addressing distrust, and protecting client and organizational interests in an increasingly complex and visible dispute environment.

Moderated by Nanci Schanerman, Esq. of Clyde & Co US LLP and featuring panelists Krista Glenn, EVP & Chief Claims Officer of Westfield Specialty, and Matt Morrison, Vice President of Litigation of American Family Insurance

Featuring: Complimentary CLE Ethics Credit
Credit Type: CLE / CE (Ethics + General, depending on jurisdiction)
(Applied for in CA, FL, GA, IL, NV, NY, NJ, PA, TX & MA)

For questions, contact Peter Hecht at [email protected]